Refund Policy
Read the Refund Policy of A-MAX SOLAR BATTERIES GROUP for information regarding returns, refunds, exchanges, warranty claims, and customer responsibilities for products purchased across Australia.
Table of Contents
Introduction
At A-MAX SOLAR BATTERIES GROUP, customer satisfaction is important to us. This Refund Policy outlines the conditions and procedures regarding returns, refunds, exchanges, and warranty-related matters for products purchased through our website or store.
Eligibility for Returns
Customers may request a return or refund for eligible products within the applicable return period, subject to approval and inspection.
To qualify for a return:
- The item must be unused and in original condition
- Original packaging and accessories must be included
- Proof of purchase is required
- The product must not be damaged due to misuse, improper installation, or unauthorized modifications
Non-Refundable Items
Certain products may not be eligible for refunds or returns, including:
- Clearance or sale items
- Special-order products
- Used or damaged items
- Products damaged after delivery
- Items without proof of purchase
Change of Mind Returns
If you change your mind after purchasing a product, you may contact us to request a return approval. Approved change-of-mind returns may be subject to:
- Restocking fees
- Return shipping costs
- Product inspection before refund approval
Products must be returned in unused and resalable condition.
Damaged or Faulty Products
If a product arrives damaged, faulty, or defective, customers should contact our support team as soon as possible after delivery.
We may request:
- Photos of the damaged item
- Order details
- Product information
- Description of the issue
Approved cases may qualify for:
- Replacement products
- Repairs
- Partial refunds
- Full refunds
Refund Processing
Once a returned product is received and inspected, approved refunds will be processed to the original payment method where possible.
Refund processing times may vary depending on payment providers and financial institutions.
Return Shipping
Customers may be responsible for return shipping costs unless the product is confirmed to be faulty, damaged, or incorrectly supplied.
We recommend using tracked shipping services for returned items.
Warranty Claims
Many products supplied by A-MAX SOLAR BATTERIES GROUP include manufacturer warranties. Warranty coverage and claim procedures may vary depending on the product and manufacturer.
Customers should contact our support team for assistance with warranty-related inquiries.
Cancellation of Orders
Orders may only be canceled before dispatch. Once an order has been shipped, cancellation requests may be treated as return requests under this policy.
Limitation of Liability
A-MAX SOLAR BATTERIES GROUP reserves the right to refuse returns or refunds that do not comply with this Refund Policy.
We are not responsible for damage caused by improper installation, misuse, unauthorized repairs, or external factors beyond our control.
Contact Information
For refund, return, or warranty inquiries, please contact us:
A-MAX SOLAR BATTERIES GROUP
Email: sales@amaxsolarbatteries.com.au
Phone: 02 79048893
Address: Unit 12, 364–384 Woodpark Road, Smithfield NSW 2164, Australia