Shipping Policy
Read the Shipping Policy of A-MAX SOLAR BATTERIES GROUP for information about order processing, delivery timeframes, shipping conditions, and customer responsibilities across Australia.
Table of Contents
Introduction
At A-MAX SOLAR BATTERIES GROUP, we are committed to providing fast, reliable, and secure delivery services across Australia. This Shipping Policy outlines important information regarding order processing, shipping times, delivery conditions, and customer responsibilities.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during peak periods, public holidays, or due to product availability.
Customers will receive order confirmation and shipping updates once orders have been processed and dispatched.
Shipping Locations
We currently provide shipping services across Australia. Delivery availability may vary depending on the destination and courier service coverage.
For remote or regional locations, additional shipping time may apply.
Delivery Timeframes
Estimated delivery times may vary depending on:
- Delivery location
- Product availability
- Courier schedules
- Weather or unforeseen delays
While we aim to deliver orders promptly, delivery dates are estimates only and cannot be guaranteed.
Shipping Costs
Shipping fees are calculated based on product size, weight, quantity, and delivery location. Shipping costs will be displayed during checkout where applicable.
Special delivery charges may apply for oversized or heavy products.
Order Tracking
Once your order has been dispatched, tracking information may be provided to help monitor shipment status and delivery progress.
Delivery Conditions
Customers are responsible for providing accurate shipping details at the time of purchase. Incorrect or incomplete information may result in delivery delays or additional charges.
If delivery cannot be completed due to customer unavailability or incorrect details, re-delivery fees may apply.
Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact our support team as soon as possible so we can assist in resolving the issue.
Customers should inspect products upon delivery and report any visible damage immediately.
Delays & External Factors
A-MAX SOLAR BATTERIES GROUP is not responsible for delays caused by:
- Courier service interruptions
- Weather conditions
- Public holidays
- Customs or transport issues
- Events beyond our reasonable control
Returns & Shipping Issues
For information regarding returns, warranty claims, or shipping concerns, customers are encouraged to contact our customer support team for assistance.
Contact Information
For shipping inquiries, please contact us:
A-MAX SOLAR BATTERIES GROUP
Email: sales@amaxsolarbatteries.com.au
Phone: 02 79048893
Address: Unit 12, 364–384 Woodpark Road, Smithfield NSW 2164, Australia